RETURNS

Returns Policy

If you are not fully satisfied with your purchase, we are happy to assist with your return. Please review the guidelines below carefully to ensure your return is processed promptly.

  • Return shipping costs are the customer’s responsibility for all returns that are not due to a defect or error on our part.
  • You must include your order number and name inside the return package.
  • Returns must be sent within 28 days of ordering.
  • Items must be returned in their original condition.

 

How to Return an Item

  • Ensure the item is in its original condition.
  • Clearly include your name and order reference number inside the parcel.
  • Package the item securely to avoid damage during transit.
  • Send the parcel to the address below.

 

Return Address

Letts of London – Internet Returns
c/o Rediform Inc.
1441 S. Belt Line Road – Suite 200
Coppell, TX 75019

 

Return Shipping

  • Return shipping costs are the responsibility of the customer, including when an item was ordered in error.
  • We recommend obtaining and retaining proof of postage until your return has been processed.

 

Refunds

Once your return has been received and inspected, a refund will be issued to the original payment method used. Please allow up to 14 days for the refund to appear in your account.

If you have not received your refund after this time, please contact our customer service team at store.us@lettsoflondon.com.

 

Exchanges and Incorrect Orders

Exchanges are only offered for faulty items. If you ordered an incorrect item, please return it in accordance with this policy (return shipping costs apply) and place a new order for the correct product.

 

Faulty Items

If you receive a faulty item, please contact us within 7 days of receipt at store.us@lettsoflondon.com. Including photos is recommended to avoid delays while we investigate the issue.

 

Important Information

  • Online purchases cannot be returned to retail stores.

Returns or Exchanges of Personalized Products

Personalized orders are non-returnable unless faulty.
Please refer to our FAQs page for further details.