Our Full Year 2026 Planners: Big Plans, Connoisseur, Milano, Raw, Verona, Woodland & Zodiac ranges are made in the UK. 

Our Roma full year planners are crafted from genuine Italian leather.

Our Legacy Slim Pocket planner has a small pen held in the spine of the diary.

Our Ladydate Mini Pocket/Medium Pocket, Principal Compact Pocket and Principal Mini Pocket (week to view only) planners have a small pencil held in the spine of the diary.

The paper we use comes from sustainable, well managed and certified sources. We are members of the Forest Stewardship Council (FSC) and support their principals. This means we only work with suppliers complying with the highest environmental standards.

You can search our website for your next planner using the range name, product code or simply browsing our categories. The product code and range name for your diary will be printed on the barcode label attached to your product at purchase. Some of our classic planners will also have the product code embossed on the back cover. If you need help identifying your planner, please contact rediform.commercial@rediform.com.

Please note: our academic mid year planners are usually available from the previous June, and our full year planner collection is usually available from the previous July. We also refresh the range every year, so your design may not be available in our future collections.

The first two digits of our planner codes represent the year. Therefore, the code will change yearly.

Free Shipping orders over $55.00 will normally be sent by UPS Sure Post service and may take up to 8 working days to be delivered. Please note service to Alaska and Hawaii may take longer. In Canada, free shipping orders over $55.00 will be sent via UPS Standard.

Items over specified threshold will be sent by courier and can be tracked in your account if this is the case. Please refer to your order shipment email to see how your order has been despatched.

Orders sent by Standard Mail may take up to 10 workings days to be delivered. Please note service to Alaska and Hawaii may take longer.

After this time to track your delivery, please contact customer service at: store.us@lettsoflondon.com

Orders sent by UPS 1 Day or 2 DAY shipment can be tracked by using the tracking number on your paperwork at www.ups.com. If you need any assistance, please contact customer service at store.us@lettsoflondon.com

Please note that all UPS 1 Day and UPS 2 Day service orders received after 6:30 am are shipped on the following business day.

If you order is missing, please refer to the order shipment email you have received which will state how the order has been despatched.

For orders sent via courier please log on to your account for tracking details.
For orders sent by standard delivery please email customer service at store.us@lettsoflondon.com. Please note, US Standard delivery can take up to 10 working days to be delivered.

If your order is damaged or faulty, please notify us within 7 days of despatch. Please follow the returns instructions and clearly mark on the delivery note that your order is damaged/faulty, and whether a replacement or refund is required.

If your order has arrived incomplete, please contact rediform.commercial@rediform.com who will be able to assist you further.

If an email address has been supplied with your order, a confirmation of receipt of your order and a shipping email will be sent to this address. If you have not received an email please check your junk/spam folder. For further assistance please contact our Customer Service team at store.us@lettsoflondon.com.

Your order can only be cancelled up to the time it is processed by our warehouse. After this time, your order would need to be returned once delivered following the returns instructions. We will then be able to process a refund for the product returned.

Unfortunately we cannot change your order once it is placed. You will need to initiate a return, and then place a new order for the correct item(s).

We regret that exchanges can only be made for faulty products. Please contact store.us@lettsoflondon.com within 7 days of despatch if your item(s) are faulty.

If you have ordered the incorrect item, please return this for refund and place a new order for the correct product.

Returns Policy

If you are not fully satisfied with your purchase, we are happy to assist with your return. Please review the guidelines below carefully to ensure your return is processed promptly.

• Return shipping costs are the customer’s responsibility for all returns that are not due to a defect or error on our part.
• You must include your order number and name inside the return package.
• Returns must be sent within 28 days of ordering.
• Items must be returned in their original condition.

How to Return an Item

• Ensure the item is in its original condition.
• Clearly include your name and order reference number inside the parcel.
• Package the item securely to avoid damage during transit.
• Send the parcel to the address below. 

Return Address
Letts of London – Internet Returns
c/o Rediform Inc.
1441 S. Belt Line Road – Suite 200
Coppell, TX 75019 

Return Shipping

• Return shipping costs are the responsibility of the customer, including when an item was ordered in error.
• We recommend obtaining and retaining proof of postage until your return has been processed.

 Refunds

Once your return has been received and inspected, a refund will be issued to the original payment method used. Please allow up to 14 days for the refund to appear in your account.

If you have not received your refund after this time, please contact our customer service team at
store.us@lettsoflondon.com.

 Exchanges and Incorrect Orders

Exchanges are only offered for faulty items. If you ordered an incorrect item, please return it in accordance with this policy (return shipping costs apply) and place a new order for the correct product.

 Faulty Items

If you receive a faulty item, please contact us within 7 days of receipt at
store.us@lettsoflondon.com.
Including photos is recommended to avoid delays while we investigate the issue.

 Important Information

• Online purchases cannot be returned to retail stores.

Returns or Exchanges of Personalized Products

Personalized orders are non-returnable unless faulty.

Please refer to our
FAQs page for further details. 

Refunds

Once your return has been received and inspected, a refund will be issued to the original payment method used. Please allow up to 14 days for the refund to appear in your account.

If you have not received your refund after this time, please contact our customer service team at
store.us@lettsoflondon.com.

 Exchanges and Incorrect Orders

Exchanges are only offered for faulty items. If you ordered an incorrect item, please return it in accordance with this policy (return shipping costs apply) and place a new order for the correct product.

 Faulty Items

If you receive a faulty item, please contact us within 7 days of receipt at
store.us@lettsoflondon.com.
Including photos is recommended to avoid delays while we investigate the issue.

 Important Information

• Online purchases cannot be returned to retail stores.

Returns or Exchanges of Personalized Products

Personalized orders are non-returnable unless faulty.

Please refer to our
FAQs page for further details. 

Make it yours or create the perfect gift with our personalized planners, notebooks, journals and more from Letts of London. Our personalization service is currently available on select products – shop the range here.

Please note, personalized products are non returnable unless faulty. For orders containing personalized items please allow an additional 7 days delivery time. Next Day delivery is applicable from date of dispatch only (not date of order).

A maximum of 13 characters are permitted on a selection of pocket size items and a maximum of 18 characters on a selection of Mid Size or Desk Size items. Spaces are included in the character count and we personalize using the font Trade Gothic, 14pt. Your selected product will be personalized with Gold foil at the bottom right position on the cover. Please note, spaces are included in the character count.

*For items featuring an elastic closure, personalisation will be placed to the left of the elastic.

We can personalize your product with the following characters only:

- A-Z Uppercase and lower case

- 0-9 Numbers

- ! ” # % & ’ ( ) + , - . / : ; = _ .

We are unable to personalize emojis or any other special character not stipulated above. Your order may be refused if it contains an unauthorized character.

Terms & Conditions
It is the customer’s responsibility to ensure the correct text is entered and the correct personalization options are selected on the products page. We will emboss your products exactly as written, including upper and lower case text and any punctuation marks. We cannot accept responsibility for misspellings once you have placed your order. Please note we are not able to include emojis.

We reserve the right to refuse personalisation on orders which:

 - Contain offensive or threatening messages including those containing obscene or offensive language, or any kind of discrimination against race, nationality, gender, disability, religion, sexual orientation, age etc.

- Infringes anyone's copyright or trademark

- Includes any text containing personally identifying information, other than a name, such as address/phone number/email address without written consent of that person in question first.

- Gives the impression that it expresses an opinion or message that has been endorsed or approved by Filofax

- Contravenes any applicable law or promotes any unlawful act

If you have further questions regarding our personalisation service please contact our Customer Service team at store.us@lettsoflondon.com (Monday to Friday, 9 am to 5 pm).